MyPKStore International — Refund Policy
Important Notice
MyPKStore International is a software platform only. We do not sell, manufacture, or deliver any physical products. All products sold on individual stores belong to independent store owners (merchants) operating on our platform.
Refund matters related to products purchased from any store on our platform must be resolved directly between the buyer and the store owner. MyPKStore International is not a party to any buyer-seller transaction.
Part A — Refund Policy for Store Owners (Subscription)
1. Subscription Fees — Non-Refundable
- Monthly subscription fees paid by store owners to MyPKStore International are strictly non-refundable once the billing period has commenced.
- No refund will be issued for partial months, unused days, or early cancellation.
2. Store Cancellation
- A store owner may choose not to renew their subscription at any time.
- Upon non-renewal, the store will be deactivated at the end of the current billing period.
- No refund will be issued for the remaining days of the billing period.
3. Store Suspension Due to Policy Violation
- If a store is suspended due to violation of MyPKStore policies (illegal products, fraud, scam, etc.), no refund will be issued for any remaining subscription period.
- The decision to suspend a store is final and at the sole discretion of MyPKStore International.
4. Platform Downtime
- In the event of extended platform downtime caused by a technical fault on our end, MyPKStore International may, at its sole discretion, offer a subscription extension as compensation.
- No cash refunds will be issued under any circumstances for downtime-related issues.
5. Data Loss
- In the rare event of data loss due to a technical failure, MyPKStore International will make reasonable efforts to recover or recreate the store.
- No financial refund or compensation will be issued for data loss.
- MyPKStore International strongly recommends that store owners maintain their own backup records of products, orders, and customer data.
Part B — Refund Policy for Buyers (Product Purchases)
1. Platform Not Responsible
- MyPKStore International is a software platform and is not responsible for refunds related to products purchased from any store on this platform.
- All product refund requests must be directed to the respective store owner.
2. Store Owner’s Refund Policy
- Each store owner sets their own refund and return policy.
- Buyers are advised to confirm the store’s refund policy with the store owner before placing an order.
- MyPKStore International has no authority to enforce a refund on behalf of a buyer against a store owner.
3. Fraudulent Stores
- If a buyer believes they have been scammed or defrauded by a store owner operating on our platform, they should:
- Report the store to MyPKStore International immediately via our support channel.
- File a complaint with the relevant Pakistani law enforcement authorities.
- MyPKStore International will cooperate fully with law enforcement and take immediate action against the offending store, including permanent suspension.
- However, MyPKStore International cannot issue financial refunds on behalf of store owners and accepts no financial liability for buyer-seller disputes.
4. Illegal or Prohibited Products
- If a buyer purchases a product that turns out to be illegal, prohibited by the Government of Pakistan, or misrepresented, they should report it to MyPKStore International.
- We will investigate and take action against the store owner.
- Financial recovery in such cases remains a matter between the buyer and the store owner, and/or law enforcement.
Part C — General Refund Conditions
1. No Exceptions Policy
- MyPKStore International maintains a strict no-refund policy for subscription fees under all circumstances.
- This policy exists because our service is digital and is made available immediately upon payment.
2. Dispute Resolution
- Any dispute related to refunds should first be attempted to be resolved directly between the involved parties.
- If unresolved, the matter may be escalated to Pakistani legal authorities.
- MyPKStore International will cooperate with any lawful investigation.
3. Policy Changes
- MyPKStore International reserves the right to update this Refund Policy at any time.
- Continued use of the platform after any update constitutes acceptance of the revised policy.
Summary Table
| Situation | Refund Available? |
|---|---|
| Store owner cancels subscription early | ❌ No |
| Store suspended due to policy violation | ❌ No |
| Platform downtime / technical issue | ❌ No (extension may be offered) |
| Data loss due to technical fault | ❌ No |
| Product refund (buyer from a store) | ⚠️ Contact store owner directly |
| Scam/fraud by store owner | ⚠️ Report to us + law enforcement |
| Illegal product purchased | ⚠️ Report to us + law enforcement |
Contact
For platform-related refund concerns or to report a policy violation, please contact us through the official MyPKStore support channel.
For product refund queries, please contact the store owner directly via the contact information on their store page.
MyPKStore International — Empowering Pakistani Merchants Online
mypkstore.pk